Exchange/Replacement Policy

Product Exchange and Replacement Service

We believe in making things right when our products don't meet your expectations.

Exchange Eligibility:

• Different fragrance preferences within the same product category

• Size exchange for the same product variant

• Exchange requests must be made within 10 days of delivery

Exchange Process:

1. Contact us with your exchange request and reason

2. We'll arrange pickup of the original item

3. Your replacement will be prepared immediately

4. Exchange Delivery Timeframe: Your exchanged or replacement product will be delivered within 4-6 business days of pickup

Replacement for Defective Items:

• Immediate replacement for damaged or defective products

• No questions asked policy for quality issues

• Replacement Delivery: Defective item replacements will be delivered within 3-5 business days

Exchange Shipping:

• Free exchange shipping for defective or incorrect items

• Customer bears shipping costs for preference-based exchanges