Refund Policy

GO PURPLE NUT CREATIONS PRIVATE LIMITED - Refund Policy

We stand behind the quality of our spiritual products and want you to feel confident in every purchase.

Refund Eligibility:

  • Damaged or defective products upon delivery

  • Incorrect items were sent in your order

  • Products that don't match the description on our website

  • Unopened products returned within our return window

Refund Processing Timeframe:

  • Post Approval: Once we receive and inspect your returned items, we will process your refund within 3-5 business days

  • Refund Credit Timeframe: The refund amount will be credited to your original payment method within 5-7 business days after processing

Refund Methods:

  • Original payment method (preferred)

  • Bank transfer for cash-on-delivery orders

  • Store credit for future purchases (if requested)

Partial Refunds: Partial refunds may be issued for:

  • Items returned after the return window

  • Products showing signs of use beyond normal handling

  • Incomplete return packages

Non-Refundable Items:

  • Customized incense blends

  • Products used extensively

  • Items returned after 30 days from delivery